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Returns & Refunds

Our policy for damaged or incorrect orders.

If your plant arrives damaged or not as described, contact us within 48 hours with photos. We will arrange a replacement or refund where applicable under our Healthy Plant Guarantee.

For help, email myplantodeals@gmail.com or message us on WhatsApp.

Returns FAQ

What is the Planto.ae healthy plant guarantee?

Every live plant order is covered by our healthy plant guarantee. If your plant arrives damaged from transit or not as described, contact us within 48 hours with photos and we will arrange a replacement or refund where applicable.

How do I report a damaged plant delivery in the UAE?

Email myplantodeals@gmail.com or message us on WhatsApp within 48 hours of delivery. Include your order number, photos of the plant and packaging, and we will respond with next steps.

Can I return a plant if I change my mind?

Live plants cannot be returned for change-of-mind due to perishability. Our guarantee covers transit damage and incorrect items. Decorative pots and non-perishable items may qualify — contact us for case-by-case review.

How long do I have to claim under the guarantee?

Report transit-related issues within 48 hours of delivery. Extended issues linked to care may be reviewed within 7 days when supported by photos and order details.